Privacy Policy

1. Privacy

coNEXA TopCo Pty Ltd and all subsidiary companies (coNEXA, we or us) respects that the privacy of your personal information is important to you.
coNEXA and is committed to respecting its obligations in accordance with the Australian Privacy Principles (“APPs”) as Schedule 1 to the Privacy Act 1988 (Cth) (“Privacy Act”).

2. Personal Information Collection

coNEXA only collect personal information that is reasonably necessary for our functions or activities or is required or permitted by law, including:

  • Names
  • Addresses and e-mail addresses
  • Phone numbers and other contact details
  • Payment details
  • Occupation and other information to assist us in conducting our business, providing and marketing our products and services
  • If you are applying for employment with us we will also collect your qualifications, employment history, criminal history and medical history
  • Information about our suppliers and clients.
  • Information provided by you whilst using our website or social media accounts

We only collect personal information by lawful and fair means.
Wherever reasonable and practicable, coNEXA collects personal information directly from the individual to whom the information relates or their authorised representative. This is typically as a result of, and in connection with, our ongoing business relationship with those individuals.
We sometimes collect personal information from a third-party or from a publicly available source, but only if it is unreasonable or impracticable to collect that personal information from the individual directly, and where required or permitted by law.

We collect the personal information:

  • Necessary for us to provide you with the products and services you have requested from us
  • For marketing purposes and to provide you with information about products and services that may be of interest to you
  • To improve the products and services we provide
  • To enable us to conduct our business, including meeting our legal and regulatory obligations

3. Using and Disclosing Personal Information

We use personal information:

  • In the ordinary course of conducting our business, for example, supplying or acquiring products and services; responding to individuals’ enquiries and feedback; providing information about our events, news, publications and products and services that may be of interest to individuals; and maintaining a relationship with individuals
  • For market research and product and service development, so that we are able to better understand our customers’ needs and tailor our future products and services accordingly
  • In performing general administration, reporting and management functions, for example, invoicing and account management, payment processing, risk management, training, quality assurance and managing suppliers
  • For employment-related purposes, such as recruiting and providing services to staff
  • As part of a sale (or proposed sale) of all or part of our business
  • For other purposes related to or in connection with our business, including meeting our legal and contractual obligations to third-parties and for internal corporate governance purposes
  • As required or permitted by law

We will only disclose personal information for the purpose for which it was collected or in the following circumstances:

  • To people and organisations engaged by us to provide products or services, or to undertake functions or activities, on our behalf, for example, external service providers, processing payment information, managing databases, marketing, research and advertising
  • To our contractors, business partners, joint venturers, potential buyers, partners or agents
  • To our external advisers, eg where disclosure is reasonably required to obtain advice, prepare legal proceedings or investigate suspected unlawful activity or serious misconduct
  • Where required or authorised by law
  • Where you consent to the disclosure

We will only use or disclose an individual’s sensitive information for the purpose for which it was initially collected or for another purpose only with your consent or if required or permitted by law.

4. Cross Border Disclosure of Personal Information

We may deal with third-parties, such as service providers, that have part of their operations located overseas. As a result, your personal information may be disclosed to a recipient in a foreign country. We have an obligation to take reasonable steps, in the circumstances, before disclosing personal information to an overseas recipient to ensure that the overseas recipient does not breach privacy laws in relation to that information. Where reasonable in the circumstances, our contracts with overseas recipients oblige them to comply with the APPs and the Privacy Act. If you consent, to the disclosure of your information to overseas recipients:

  • The Obligation does not apply
  • We will not be liable to you, and you will not be able to seek redress against us under the Privacy Act for any breach of the APPs by those overseas recipients

By supplying your personal information to us, you consent to the disclosure of your personal information to overseas recipients and agree that the Obligation does not apply. You acknowledge, and agree to, the risk associated with the disclosure of your personal information to overseas recipients.

5. Quality and Security of Personal Information

We will take reasonable steps to ensure that all personal information we hold is:

  • Accurate, complete, up-to-date, relevant and not misleading
  • Stored in a secure environment
  • Protected from misuse, interference and loss as well as unauthorised access, modification or disclosure

If any of your details change, please let us know as soon as possible by contacting us so we can maintain the accuracy of your personal information.

6. Accessing and Correcting Personal Information

You can contact us to access the personal information that we hold about you. We will comply with your request within a reasonable period, but no longer than 20 days, after the request is made unless access may be denied under the Privacy Act or the APPs. If we deny you the requested access, we will advise you about the reasons (unless it would be unreasonable to do so).

No fee applies for requesting access to information we hold about you. However, we reserve the right to charge a reasonable fee for providing you access.

You may contact us to correct personal information that we hold about you if it is inaccurate, incomplete, out-of-date, irrelevant or misleading. We will deal with your request within a reasonable period, but no longer than 20 days, after the request is made.

If we refuse to correct your personal information as requested, we must:

  • Notify you in writing of the reasons for the refusal (unless it would be unreasonable to do so) and how to complain of the refusal
  • Upon request from you that we associate a statement that the information is inaccurate, incomplete, out-of-date, irrelevant or misleading, take such steps are as reasonable in the circumstances to associate such a statement so that it will be apparent to users of the information

7. Making a Complaint

You may contact us to complain about a breach of this Privacy Policy or the APPs. coNEXA will handle any complaints promptly in a professional manner by referring the matter internally to the Risk and Compliance Officer. coNEXA will endeavour to remedy any breaches of this Privacy Policy or the APPs and put procedures in place to ensure any such breaches are not repeated. If you are not satisfied with the way coNEXA has handled a complaint, you can make a further complaint to the Office of the Australian Information Commissioner.

8. Use of Cookies

coNEXA websites may use cookies, which may collect personal information. Cookies are pieces of data stored on your browser that record information on your use of the coNEXA websites, such as details of your server and your browsing activity and send the information to the server. We use these cookies to monitor usage of the coNEXA websites only. You may be able to change the settings of your browser so that cookies are not accepted generally or that you are provided with options to accept or reject them as they are sent to your browser. You might not be able to use the full functionality of the coNEXA websites by refusing the use of cookies.

9. Availability of Privacy Policy and Amendments

This is a condensed version of our current Privacy Policy. A full version can be downloaded by clicking here.

We may review this Privacy Policy or any part of it from time to time. We encourage you to review the coNEXA website at regularly to ensure that you are aware of our current Privacy Policy.

10. Contacting Us

Click on the ‘contact us’ link on our home page and complete the required information.

We will contact you within the timeframes detailed herein.